FAQ – Foire Aux Questions

ORDERS AND PAYMENT

What payment methods do you accept?

We accept credit card payments (Visa, Mastercard) with 100% security.

Can I modify or cancel my order?

An order can be canceled within 24 hours of being placed. After this period, the order is already being processed. Contact us quickly at novabyte.store@gmail.com.

How to use a promo code?

During payment, enter your code in the "Discount Code" field before validating. The code BIENVENUE10 offers 10% off your first order.

DELIVERY

What are the delivery times?

Estimated delivery times are 7 to 20 business days depending on your country. Belgium and France are generally delivered in 10 to 15 days.

How do I track my order?

You will receive an email with a tracking link as soon as your package is shipped. You can also track your order via our ParcelWILL tracking page.

Do you deliver to Belgium and throughout Europe?

Yes, we deliver to Belgium, France, and throughout Europe.

Are shipping costs free?

Delivery is free from a certain amount. Applicable fees are displayed at checkout.

RETURNS AND REFUNDS

What is your return policy?

You have 14 days after receipt to return an unused product in its original packaging. Contact us at novabyte.store@gmail.com to initiate a return.

What if I receive a defective product?

Contact us within 48 hours with photos of the defective product. We will offer a replacement or a full refund at no charge.

When will I be refunded?

The refund will be processed within 14 days of receiving the return, using the same payment method used for the order.

PRODUCTS

Are the products compatible with European sockets?

Yes, all our products are compatible with European standards (220V, EU sockets).

Are product descriptions in English?

Yes, all our product sheets are written in English.

CONTACT

How to contact you?

By email: novabyte.store@gmail.com — we respond within 24 to 48 business hours. You can also use our live chat (icon at the bottom right of the page).